Hi Juliet, thanks for the response. I think one of the challenges in a complex environment is that one person cannot have all the answers and seeing one person’s voice as the most important can often lead to trouble. I agree that there are times that a servant leader needs to think of the good of the whole, be strong, and make sure that individuals do not undermine the team. I think the challenge is how to do this with compassion. Sometimes serving an individual does not mean giving in to them, but rather helping them see how they are not supporting the team and helping them get out of the way.